Frequently asked questions

Browse our FAQs ad learn more about how we can support you

Can you support my out of warranty hardware?

Yes, Nexstor offers a variety of support options to suit your needs. Please contact us to find out more.

If you already have support with us, you can contact our 24/7 support line on 01623343001 or email us at support@nexstor.co.uk. If you’re interesting in supporting your infrastructure with Nexstor, find out more and get in touch with us here, or contact sales@nexstor.co.uk.

We offer a variety of support packages, these range from Bronze which offers email and in hours telephone support all the way to 24/7 out of hours support. More information can be found here.
You won’t need to worry about separate project management fees. Our quote incorporates project management time, so you have our experienced project managers on your side to keep things running smoothly and efficiently.
Yes, you don’t have to worry about installation. Nexstor’s team of highly trained technicians will take care of everything, ensuring a smooth and professional setup.

Your data is stored in our UK Tier 3+ data centres, we are also certified with ISO27001 and Cyber Essentials.

We will confirm this to you at the time of the order being placed, this will all depend on current shipping times from the supplier, we will keep you updated on a regular basis.
Yes we can remove all your old hardware, some of our suppliers offer trade-in programs, which help you dispose of out of date equipment safely. Talk to us to find out more.

Yes, we have 2 Tier 3+ data centre’s based in the UK.

Yes, you can lease equipment, talk to us to find out more.
We offer a 30-day trial on our BaaS and DRaaS, contact us to discuss further.

Testimonials

The impact of the Nexstor solution has been extremely positive. Not only does a hybrid approach provide immediate access to our data onsite, but the cloud copy has significantly increased their retention period.

The speed at which we can provide partners and staff access to lost information is tremendous in comparison with traditional backup and restore systems.

Ashvin Patel, Infrastructure Manager

Backed by quality & security

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