Support and Maintenance

Nexstor provides full support and maintenance on a wide range of hardware and software from the worlds leading vendors. Offering UK wide support, we can provide parts within a 2 hour window to any site in the UK. Dealing with businesses of all sizes, our technology capabilities stretch from high-powered low-energy, virtualised systems and complex storage solutions, to legacy VMS, Tru 64Unix and HP-UX.

As part of our hardware and software support and maintenance packages we offer:

Speed of service

A fast, effective response. We can be with you within 2 hours

Support when you need it

A UK Call Centre, which is available 24/7 x 365
Our customer support number: 01623 343001

Proactive management

Flexible and proactive account management with regular service reports and reviews

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Why Nexstor Support and Maintenance?

Nexstor Service & Support for Storage Systems — Maximise Your Uptime, Minimise Your Issues

One phone call brings prompt, expert service for hundreds of storage products from many manufacturers, so you no longer have to keep track of multiple vendors. You’re served by one of the largest, best-trained service organisations in the world, boasting over a 95 percent customer satisfaction rating!

It’s peace of mind for greater performance:

  • Highly trained service professionals who receive continuous training for certification and ongoing recertification
  • Parts available at national and local depots
  • Exceptional on-site and help desk service
  • The ideal way to maximise productivity and extend the life of your valuable equipment

Key Features Include

  • Up to 24 x 7 x 365 with 2hr Fix available
  • 1,200 field service engineers available
  • Your contract is tailored to exact requirements

What can you expect when you work with NexStor Service & Support? All this, and more:

  • Extensive on-site break-fix capabilities
  • The synchronisation of parts and labour
  • Automated escalation procedures
  • Repair depot for less mission-critical problems
  • Advanced Parts Replacement
  • Preventive maintenance and upgrades
  • Global logistics infrastructure
  • Web-based customer access for call logging, parts and labour tracking