When a disaster strikes, whether it’s a cyber-attack, hardware failure, or natural event, every second of downtime costs your business money and damages its reputation. In these high-stakes moments, the effectiveness of your Disaster Recovery as a Service (DRaaS) solution is put to the ultimate test. While the technology is crucial, the human element that manages it is just as important. Having a UK-based IT service desk is essential for effective DRaaS, offering far more than just technical support. Let’s explore key advantages of disaster recovery as a service when it’s supported by a dedicated, local team of experts.
Faster response when every minute counts
During a disaster recovery scenario, delays can be devastating. The longer your systems are down, the greater the financial and operational impact. A UK-based service desk reduces the communication friction that sometimes comes with offshore support. There are no time zone delays to contend with to start with; when your business is facing a crisis at 9 AM GMT, you’ll be speaking to a team that is wide awake and ready to act, not one that is just ending its day.
This immediate access means that critical decisions can be made swiftly. Your IT managers and business leaders receive real-time updates and clear instructions, enabling a coordinated and rapid response. This proximity reduces the risk of prolonged outages, getting your operations back online faster and minimising the overall damage to your business.
Data sovereignty and compliance
Disaster recovery often involves the management and restoration of highly sensitive data from your customers, employees, and financial records. Using a UK-based service desk provides the assurance that all incident handling, recovery processes, and data security management align with stringent local regulations, including UK GDPR and National Cyber Security Centre (NCSC) guidance.
When your support team is located in the UK, you can be confident that your data is handled within the country’s robust legal framework. This is a critical factor for maintaining ‘data sovereignty’ and a full chain of accountability. Your provider will understand the nuances of UK data protection compliance, ensuring that your backup and disaster recovery as a service solution doesn’t inadvertently expose you to regulatory risk.
Expertise in regulated industries
Many of the primary adopters of DRaaS operate in highly regulated sectors such as finance, healthcare, and public services. These industries often have unique compliance frameworks, IT infrastructure setups, and operational pressures. A UK-based service desk team will be deeply familiar with these specific requirements, with context-specific knowledge that an offshore team might lack, despite their technical credentials. From FCA guidelines in finance to NHS Digital standards in healthcare, this contextual knowledge means that your support team can provide tailored guidance that respects your industry’s specific compliance obligations.
Accountability and building trust
Partnering with a UK-based service desk aligns your provider with the same regulatory framework as your organisation. This shared accountability provides a powerful layer of trust and assurance. When audits occur, for instance, or when you need to demonstrate due diligence to insurers, having a local partner simplifies the process. You can be confident that your DRaaS provider is held to the same high standards of accountability that you are. This alignment is critical for governance and risk management, transforming the relationship from a simple vendor-client dynamic to a true partnership.
What next?
Book a meeting with a Nexstor specialist to ensure an effective DRaaS strategy with UK-based support!
